How to Shop in Our E-Shop

In the online store www.zdraviezkopanic.sk you can shop in two ways:

When completing your order, you enter your personal and contact details together with the delivery and billing address. You can enter these details once, WITHOUT REGISTERING, or you can create a CUSTOMER ACCOUNT — not only are your details then saved for a smoother checkout next time, but a customer account also gives you customer perks in the form of Panakeia points, which you can use on a future order to get the same products at a friendlier price.

 

Adding products to your cart and placing your order

1. Add the product you'd like from our e-shop to your cart by clicking the BLUE ADD-TO-CART ICON
2. Once you have all your products in your cart, in the TOP RIGHT CORNER click the SHOPPING CART ICON (next to this icon you'll see the price of the products you've added to your cart)
3. If you have a discount coupon, you can activate it in the red box in the bottom-left corner of the e-shop page
4. If your order looks right, click the BLUE ICON CONTINUE and choose your delivery and payment method. Then click BLUE CONTINUE ICON again, and the page will take you to enter your personal details and address

 

How to shop WITHOUT REGISTERING

1. Fill in the required details (marked with a red asterisk) needed to deliver your order (name, delivery address, contact details in the form of an email and phone number, and — if different from the delivery address — a billing address, plus company details if you are buying on behalf of a company)
2. Double-check that everything you've entered is correct, then click BLUE ORDER WITH OBLIGATION TO PAY ICON

 

How to shop WITH REGISTRATION (CUSTOMER ACCOUNT)

You can register on our e-shop before placing your order. In the next step, we'll show you how to easily create and use a customer account. Once your registration is complete, you'll be able to make full use of your customer account with every order, simply by entering the login email and password for your account. If you're already registered and have a customer account, feel free to skip the next registration step.

Registering a customer account

1. If you don't yet have a customer account, next to the shopping cart icon click the icon labelled LOG IN and then click BLUE NEW REGISTRATION ICON
2. After entering the required details (login email and password), fill in your personal details in your account settings (these settings appear right after registration and you can update the details at any time)
3. You'll find your client area (where you can update your account details and see your account activity) in the same place where you registered. Once you're logged in, the LOG IN icon from step 1 of the registration guide changes to the MY ACCOUNT

If your login email and password aren't working, or you've forgotten them, choose "Forgotten password" when logging into your customer account, and the system will send it to the email address you used at registration. If you run into any trouble registering, please write to us at: zdraviezkopanic@zdraviezkopanic.sk

Using your customer account

Once you're logged into your customer account, the e-shop fills in your personal details and address for you when you place an order. If you completed the registration step correctly, everything needed for your order is already filled in, and all that's left is to use your saved Panakeia loyalty points and complete your order with the obligation to pay.

If some details weren't filled in automatically, it means that during registration you didn't complete all the fields for your personal details and billing/delivery address. You can change or add these details while checking out. We recommend always double-checking your details before completing your order, and if anything is wrong, updating it both in the order and in your customer account's client area (step 3 of the Registering a customer account section)

Placing your order and order confirmation

After you successfully complete your order, a confirmation of receipt is sent to your email address.

If you've ordered a product with courier delivery, it will be delivered to the address given in your order. The courier will have your phone number and will contact you on the day of delivery. The product can also be collected by someone you've authorised, who will need to show ID upon collection.

For personal pickup at our Trenčín pickup point, please arrange the exact day and time of collection by phone or email.

Our e-shop supports online card payments through the Gopay payment gateway, which offers several online payment options. After choosing the payment gateway, simply follow the prompts on the website to enter your payment details. Once the transaction is successful, our team will prepare your order for dispatch, and you will be kept informed of its status via the contact details you provided when placing your order.

For orders with personal pickup, cash on delivery is not available as a payment method.

 

We wish you happy shopping.